Maintenance Repair Survey


Your feedback is important!

Have you recently requested maintenance repairs at your apartment? If so, please take a moment to complete our Maintenance Repair Survey. Your response will help us evaluate our effectiveness and make corrections.

Thank you for your time!

Maintenance Repair Survey

Please complete and submit.

1. TODAY'S DATE:*
2. YOUR NAME:*
3. YOUR ADDRESS*
4. YOUR EMAIL:*
5. SELECT YOUR AGE GROUP:*
6. HOW LONG HAVE YOU BEEN LEASING YOUR APARTMENT WITH US?*
7. HOW DID YOU FIRST HEAR ABOUT US?*
. . . . . . . . If other, please explain:
8. WHAT WAS THE DATE YOU REPORTED THE NEEDED REPAIR TO OUR OFFICE?*
9. PLEASE INDICATE IF YOU AGREE OR DISAGREE WITH THE FOLLOWING STATEMENT CONCERNING THE REPAIR WORK PERFORMED:*
10. TELL US WHAT SPECIFIC REPAIR WAS MADE?*
. . . . . . . if other or multiple repairs were made list them here?
11. FROM THE TIME YOU REPORTED THE NEEDED REPAIR, HOW MANY DAYS ELASPED BEFORE SOMEONE ARRIVED TO BEGIN REPAIRS?*
12. HOW LONG DID THE REPAIRPERSON TAKE TO COMPLETE THE REPAIR?*
13. INDICATE WHAT PERCENTAGE OF TIME WERE YOU HOME DURING THE REPAIRPERSON'S VISIT?*
14. HOW DID THE REPAIRPERSON COMMUNICATE WITH YOU WHEN THE REPAIR WAS COMPLETE?*
15. HOW WOULD YOU RATE YOUR REPAIR EXPERIENCE?*
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16. WHAT WAS THE MAINTENANCE REPAIRPERSON'S NAME THAT PERFORMED THE REPAIR?
17. PLEASE RATE YOUR OVERALL SATISFACTION WITH OUR COMPANY.*
18. OPTIONAL COMMENT AREA?

RULES AND ELIGIBILITY

Only one survey per person per maintenance repair. To be eligible for a chance to win a gift card, you must take the survey within 5 days of the maintenance repair completion and be a tenant with a valid leasing agreement and no current or outstanding delinquencies on your account. Any attempt to circumvent these rules and eligibility requirements shall render this offer null and void. Riverlake Properties reserves the right to determine eligibility at its sole discretion. Employees and relatives of employees are not eligible. OFFER EXPIRES DECEMBER 1, 2018. These rules may be modified from time-to-time at the sole discretion of Riverlake Properties.

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