Rules & Policies For Residents


We are pleased to have you as a new resident. The following information is important and provides many key points that will help you during your time as our resident. By no means is it comprehensive or intended to replace your leasing agreement, but it will guide you through many of your leasing responsibilities. Please take a moment to read through this information and refer back to it when questions arise.

RENTAL PAYMENTS: A full months rent is due by the 1st of the month. Payments received after the 3rd. of the month will be subject to a $50 late fee and a $15 per day charge beginning on the 5th. and until paid in full. You must include the $50 late fee with your rental payment. An additional charge of $25.00 (subject to change) is due for any check returned for any reason. Resident agrees to pay all such charges upon demand. Resident rental payment history may be reported to the Credit Bureau. Insufficient checks must be replaced by a cashier’s check or money order. Rent checks must be made payable to the lessor on your lease. If you expect to be out of town, please arrange to have your rental payment delivered promptly or leave post-dated checks. Being out of town does not constitute a reason for paying rent late.

TRASH DISPOSAL AND PICK-UP: Household garbage must be contained in closed garbage containers and brought to the curb no earlier than 5 pm on the day before scheduled pick-up. Residents are held responsible for contacting the Sanitation Department for scheduled pick-up times; trash and recycling containers can be obtained from the city. All garbage cans and recycling bins must be removed from the curb within 12 hours after pick-up. All trash containers are to be stored in the rear of the property not the side or out front. Failure to comply will result in a $50 fine per incident. See warning letter…  Trash Warning.

WARNING: Do not set furniture, mattresses or any non-containerized refuge by the curb or outside of your apartment.  You must make special arrangments with the city for disposal of these items.

PEST CONTROL AND HOUSEHOLD CLEANING: As part of your leasing agreement, all residents are responsible for performing normal pest control in their apartment. Household pest control supplies are available at your local markets and home supply stores. You are responsible for cleaning and household maintenance on a daily basis, or as may be required. Pest control, regularly vacuuming of carpet, cleaning the refrigerator as needed, cleaning the stove, daily sanitizing of your bathrooms, and the overall cleanliness of the apartment are the resident’s responsibility. See video on pest control here.

NOTE: Normal household cleaning of your bathroom requires that Tilex Mold and Mildew Remover be used weekly along with Tilex Soap Scum Remover. Failure to properly clean your bath causes mildew and mold to grow in the grout and soap scum to build up on the wall and tub. Please do not neglect this responsibility. For those who steam up the bath to the point the walls and mirrors collect condensation, you will need to wipe them down after each use of the bath to prevent problems like mildew growing on the walls.

NO SMOKING: Smoking is not permitted in our rental units. If you smoke outside on the property, do not throw the butts on the ground. You should extinguish them with water and safely dispose of them.

NO CANDLES: Candles are extremely dangerous and are prohibited in your rental unit. From 2009-2013, U.S. fire departments responded to an estimated 9,300 home structure fires that were started by candles. These fires caused 86 deaths, 827 injuries and $374 million in direct property damage.

FORMOSAN TERMITES SWARMING: Learn how to prevent these annual pest entering your apartment. Click here>

APARTMENTS INTERIOR: To avoid damage to the walls and woodwork, only small picture hanging nail hooks may be used. No nails or adhesive fasteners should ever be used. When working on Formica countertops, never use a sharp object to cut food without a cutting board. Permanent damage will be charged back to the resident.

WINDOWS: Should a resident accidentally break a window or glass door, the resident is responsible for all costs incurred to replace the same.

MAINTENANCE REQUEST GENERAL: General maintenance requests should be called into the office during regular office hours Monday through Friday. General maintenance is not performed on the weekends. There is an online form for reporting a maintenance request.  Click here…

MAINTENANCE EMERGENCY: After hours, you may contact the answering service for EMERGENCY SERVICE ONLY. The emergency number is the same as the office number. The service will forward the emergency request to a manager. EMERGENCIES INCLUDE: Major electrical failures, uncontrollable plumbing leaks, major sewer back-ups, and fire. NOTE: Management will not be responsible for the expense of a hotel that a resident elects to use due to any maintenance problems or repairs.

KEYS AND LOCKS: Residents will receive one house key per person. A charge will be assessed for:

  1. After hours lockout charge: $49.00 payable at time of service—when available.
  2. Change or rekey locks at residents request:
    1. Charge per lock $45.00 and up.
    2. Mailbox charge… $30.

AIR CONDITIONING: Lessee is responsible for replacing and/or cleaning filters for all types of air conditioning units at least once a month. If an air conditioning repair call is necessary and the filter(s) are found to be clogged or exceedingly dirty, Lessee will be responsible for damages to unit resulting from same. Please see the HOW TO videos here.  To view all the “HOW TO VIDEOS” click “RESOURCES” ON THE MAIN MENU.

ELECTRIC: If your apartment has circuit breaker panels and your electricity fails, please check your circuit breaker panel to see if a breaker has tripped. If the breaker is in the “off” position or is showing “red” you may reset the breaker to the “on “ position to restore electricity to that circuit. At times a circuit may be overloaded and trip. If you will “unload” that circuit (unplug an appliance, etc..) then reset the breaker, electricity should be restored. If all else fails, report the problem to the office.

Fuses, on the other hand, can be easily replaced by unscrewing the offending fuse (usually discolored) and getting an exact replacement at your local hardware store. Like light bulbs, they are the resident’s responsibility to change.

DISHWASHERS: Please use only “dishwasher” detergent in your dishwasher. Do not use liquid soap.

PLUMBING: Residents will be charged for any plumbing repairs due to objects lodged in the plumbing by the resident. This includes but is not limited to shampoo caps, razors, makeup implements and Q-tips. Please refrain from discarding any type of sanitary articles down the commode.

Reporting any running toilets or dripping faucets is the responsibility of the resident. Any major increases in the water bill due to these incidents will be charged to the resident. A running toilet can be very expensive. If you are found to be negligent, your account will be charged $300.00.

REFRIGERATOR: Some refrigerators have to be defrosted periodically. When defrosting do not use sharp objects to remove ice from the walls. Also, the drip pan under the refrigerator must be cleaned to remove excess water periodically to avoid any unpleasant odor. Any unnecessary abuse may result in charges to the resident for repair or replacement. Lessee shall remove all contents from the refrigerator and place them outside the premises in a closed trash container when evacuating the apartment due to a tropical storm or hurricane.   Lessee shall be liable for any and all damage resulting from Lessee’s failure to follow this policy.

NOISE/DISTURBANCES: Noise violations can result in eviction. Please respect your neighbors and keep music etc. at a reasonable level.



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